The rush of daily life and the high demand for work made delivery an ally for many people who have tight lunchtimes. In addition to this, the coronavirus pandemic has also contributed a lot to the increased demand for this type of service.
Therefore, adopting a system for restaurant delivery has become essential for entrepreneurs who do not want to be left behind. Finding the right system can seem difficult, right? Then read through the end to find out how to choose the best option for your food business.
4 Tips for Choosing a restaurant ordering system
Are you thinking of taking orders for an app and thus expanding your sales? So, you must know how to choose a good online delivery system for restaurants.
Otherwise, your customers will have difficulty reaching you. Want to know how to evaluate available systems? Check out these tips!
1. Know the software supplier company
The first step in finding the online delivery system for restaurants is to analyse the supplier companies. Check if the organization is reputable, which customers have already served and what the public thought of the tool.
It is also important to know the platform in practice. For this, you can request to see the system running on some client. That way, you'll have proof that she delivers on her promises.
2. Check if the online delivery system for restaurants is easy to implement
How long from now do you want to make delivery available to your customers? If the response is quick, it's worth considering solutions that are easy to implement.
It's also important that the platform is intuitive, so you don't waste time understanding how it works. To help, request a demo to see how the system applies to your restaurant.
3. Check how time management works
When the online delivery system for restaurants is complete, it has time management, so you can deliver quickly. Check whether the available options provide this functionality.
Management also helps inform the customer of the status of the order. That way, he can have a better experience and prepare for the arrival of the dish.
4. Find out if there is integration with social networks
Increasingly, people want to place orders while browsing social media. Have you ever thought about offering it to them?
If you choose a suitable online delivery system, it will be possible. Some platforms integrate different types of service, which makes it easier for the consumer and adds value to the restaurant.
Simple steps to implement the restaurant ordering system
After choosing your system, you need to know how to implement it in your company so that the strategy will bring results. Check out some tips now!
Analyse the costs of implementing the model
The next step is to analyse the investments (vehicles, preparation of the loading and unloading area, delivery software) that your company will have to make to implement a delivery model. Recurring expenses (vehicle maintenance, delivery workers' salaries) that she will need to bear must also be considered. The verification of these costs is important for the analysis of the service's viability, as well as for its pricing.
Check the possibility of outsourcing the delivery service
The decision to outsource or not the delivery service depends on the size of the region where your company operates, and also on the demands it needs to meet. If your service area is small, then it's worth investing in your fleet and hiring exclusive couriers. But if the area and demand are large, then it is best to outsource the service so that the price of the service is reduced, and fast delivery is guaranteed.
Test the most suitable packaging for your products
If you've concluded that the delivery service is right for your business and that the investment and costs are viable, then it's time to see how your products will be delivered. The first aspect to be evaluated is the packaging. This must package the products properly so that they do not suffer damage (tears, dents, breaks) during transport. In the case of food, they cannot be delivered to customers cold.
Plan and manage your delivery routes
To always deliver on time, couriers need to use the shortest distance possible between the company and customers, and travel on roads free from potholes and heavy traffic. But planning each route manually can be time-consuming. Hence, the importance of having delivery software to manage deliveries, which automatically routes and allows the monitoring of activities in real-time.
Use a delivery system to register customer data
The registration of each customer on the first contact is essential for the next service to be streamlined, and also for loyalty program points to be counted. Therefore, your company must use delivery software with registration functionality that enables the registration and storage (preferably in the cloud) of all customer information (name, address, telephone number).
Set a fair and achievable delivery rate
Ideally, the price of the delivery service should be fair, and cover expenses for vehicle maintenance, contracting of delivery people and packaging used in deliveries. But remember that the delivery fee should not be built into the value of the products, as customers may find them more expensive than the competition. The person responsible for registering the orders must inform the value of the service at the time of purchase.
Did you check the step by step? Now it's time to put our guidelines into practice and implement a successful delivery service in your business! And if you have any questions, just write them in the comments field below!